Refund Policy

1. Our commitment

We want you to be happy with FerretDen. If you're not, this page explains when you can get a refund and how to request one. Purchases are processed by Polar.sh, our Merchant of Record, so refunds are issued by Polar on our behalf.

2. Change-of-mind refund window

If you're not satisfied with a FerretDen subscription, you can request a full refund within24 hours of your purchase or renewal charge — self-service, from your account's billing settings, no questions asked.

3. How to request a refund

Within the first 24 hours, use the refund button in your account's billing settings. The refund is processed immediately, and your subscription ends at the same time.

Refunds are typically returned to your original payment method within 5–10 business days, subject to your card issuer's own processing times.

4. Other refund scenarios

We'll also consider a refund outside the standard window if:

• you were charged due to a billing error on our part;
• a technical fault on our side prevented you from meaningfully using the Service and we couldn't resolve it in a reasonable time; or
• required by applicable consumer-protection law in your jurisdiction.

These aren't self-service — email us at support.ferretden@gmail.com and we'll review and process the refund manually if it qualifies.

We don't offer refunds simply because you didn't use the Service during a billing period, or for partial billing periods after you cancel — cancellation stops future renewals but doesn't automatically refund the current period unless one of the situations above applies.

5. When we may decline a refund

We may decline a refund request if account usage during the subscription period indicates the Service was used well beyond reasonable evaluation — for example, generating documents up to or near the plan's usage cap — rather than genuinely trialing the product.

6. Subscription cancellation

You can cancel your subscription at any time from your account's billing settings. Cancelling stops future renewal charges; it does not, by itself, trigger a refund of the current billing period. See Section 4 if you believe you're owed one anyway.

7. Chargebacks

If you have a billing concern, please contact us first — filing a chargeback with your bank before giving us a chance to help can result in your account being suspended while the dispute is investigated.

8. Contact us

Questions about a refund? Contact us at support.ferretden@gmail.com.